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Shipping and Returns

The E-PROPS propellers are manufactured in France.
They are sold worldwide, in 70 countries, diretly or through our distributors or dealers network.

Most of E-Props propellers are shipped by Post or by express carrier.
It is recommended to be very precise in the delivery address, especially for the shipments in foreign countries.
The parcels are carefully made by our team.
If a parcel seems to be damaged, please notified it in writing to the carrier.
Take your time to open the package in the presence of the carrier agent or of the postman.

Shipments in France

The propellers' parcels are shipped by Post : COLISSIMO with signature and insurance.
The delivery is done within about 48h, more in summer and during holidays periods.
Delivery is done by the postman.
An email with the parcel tracking number is sent to the recipient by the COLISSIMO system and by our commercial department.
Note : this email is often spammed.

Foreign shipments

The propellers' parcels are shipped by express carrier as DHL, FEDEX, UPS, TNT...
HELICES E-PROPS chooses the carrier. Delivery is depending on the country.
The customs documents are issued by the carrier agent with data given by E-Props.
An email with the parcel tracking number is sent to the recipient by the carrieer system and by our commercial department.
Note : this email is often spammed.
Pick-up of the parcel at our worshop by the customer is possible. In this case, the customer must organize the pick-up and send the documents and stickers to E-Props.

Returns

Before any return, please contact our commercial department : sc.helices@e-props.fr
Returns have to be send to :
HELICES E-PROPS
Hangar ELECTRAVIA
ZA Aerodrome - Le Plan
04200 VAUMEILH - France
Contact : Mrs Anne LAVRAND
Phone : +33 04 92 34 00 00
Email : sc.helices@e-props.fr
HELICES E-PROPS is not responsible of the lost or damage of a return parcel.
It is strongly recommended to assure return parcel according to the value of the content and to select the follow-up of the parcel (with signature).

=> Our team is at your disposal for any question : sc.helices@e-props.fr
We Accept
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